How Billing and Plan Changes Work

Billing details can vary by promotion or plan, but this article explains the general rules for family and advisor subscriptions.

How you are billed

• Subscriptions are billed to the payment method on file.
• Most family plans renew annually; advisor plans may be monthly or custom.
• You can view your renewal date inside your account settings.

Change or cancel your plan

1. Sign into your account.
2. Open the Billing or Subscription section.
3. Select Change plan or Cancel.
4. Follow the prompts to confirm your choice.

If you cancel, your access usually continues until the end of the current paid term unless stated otherwise in a specific promotion.

Updating payment details

• Go to Billing and update your card information.
• If a payment fails, you will receive a notice to update your method.
• Service may be paused if payments are not brought current.

For questions about a specific charge or invoice, please open a support ticket from the email address associated with your account. Do not include full card numbers or other sensitive payment data in your message.